Policies
RESERVATIONS AND SPECIAL CONSIDERATIONS
Please arrive 15 minutes prior to your reservation to change and be ready to begin at the scheduled time. We are very committed and considerate of each of our guest’s reservation time so we will always end each service at the scheduled time. We do require a Credit, Debit, or Avanté Gift Card on file to secure your reservation. All group events and multiple reservations require payment in advance. Reservations must be prepaid for any guest who has missed three reservations, without notice and is non-refundable. Pre-payment or deposit is required for large parties or special occasion reservations. Refund will only be issued if canceled 48 hours in advance, otherwise deposit can be redeemed at a later date (example: Wedding Parties, Prom or Groups of 3 or more.) Avanté reserves the right to discontinue or refuse service to anyone without notice.
If you are unable to keep your reservation and cannot call 24 hours prior, you may be charged up to 100% of that service. Charges are determined by whether or not we are able to fill your reservation. Gift certificates are considered as advance payment and are therefore subject to the same policy.
For the courtesy of other guests, please turn all cell phones and/or pagers off or to silent mode. Please do not bring expensive jewelry or personal items to the Salon or Spa. We provide lockers, robes, smocks, and spa slippers; however, we are not responsible for any damaged, lost, or stolen personal items. Due to the relaxing environment that we provide for each of our guests, we ask that you maintain quiet conversations. We ask that only those receiving services accompany you to the salon and spa.
CHILDREN POLICY
This is your day to relax. We kindly request that children not accompany you to your reservation we do not allow children 6 and under in the salon or spa. We offer services for the ages of 7 and up.
PRICING SYSTEM
To ensure the growth and career development of our team, we have a level system. All of the menu prices are starting at the listed price. The listed prices are level one. Price levels are an additional $5 increase per level. Each member of the Avanté team is highly trained, licensed, and certified. The higher levels have reached higher goals, received more continuing education hours, and are usually pre-booked several weeks in advance. However, there are frequent reschedules, so please ask and always refer to our waiting list when scheduling spontaneously. Please feel free to ask exact prices and request levels when scheduling. Prices are subject to change without notice. We do require a Credit, Debit, or Avanté Gift Card on file to secure your reservation.
GIFT CERTIFICATES AND REFUND POLICIES
Gift certificates may be purchased for any package or dollar amount. Gratuities cannot be added to gift certificates. Gift certificates are non-refundable; however, they may be exchanged for any product or service. We will exchange any tangible unused product with (by law) the exception of skincare, make-up and body products if returned within 14 days of purchase with original tags. Gift Certificates are subject to a $10.00 inactivity fee/re-activation fee per expiration year. Service satisfaction is 100% guaranteed. We will adjust any service within 5 days if you are not 100% satisfied. Services are not tangible products and are not subject to refunds. If you would like more information on our policies please call us at
817-477-4040.
GRATUITIES
We do not add gratuity charges to our services. You may add gratuities at the time of check-out. Gratuities are very much appreciated by all of our technicians. Our service providers accept gratuities however, our assistants and support staff do not. Our industry typically is 20% however this is a personal choice and option.
Avanté Salon & Day Spa Privacy Policy
This privacy policy is solely for the Avanté Salon & Day Spa website.
Customer Information Collected
Avanté Salon & Day Spa is the sole owner of the information collected on this site. We only have access to collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to mail an order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, or new products and services. It is your responsibility to periodically check this privacy policy for any amendments. We collect information from you when you register on the site or place an order. When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously. We also collect information about gift receipts so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
Sharing Information
Avanté Salon & Day Spa shares collected demographic information with our partners and advertisers. We partner with another party to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features to personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested in, allow us to better service you in responding to your customer service requests, quickly process your transactions, administer a contest, promotion, survey or other site feature, or if you have opted-in to receive our e-mail newsletter, we may send you periodic emails. You have the option to receive newsletters from us via email. Visitors who register or participate in other site features such as marketing programs and ‘members-only’ content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us. To modify your e-mail subscriptions, please let us know by modifying your preferences by clicking on the “Preferences Link” located at the bottom of the email. Please note that due to email production schedules you may receive any emails already in production.
To delete all of your online account information from our database, please log into your online account and send us a message via the secure message center located in your account. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.
Your Access to and Control of Information
You may opt out of any future contacts from us at any time. You may see what data we have about you, if any, change or correct any data we have about you, have us delete any data we have about you, or express any concern you have about our use of your data contacts us via the Contact Us Link.
Cookies
Avanté Salon & Day Spa uses “cookies” on this site. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables that site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser "Help" menu to learn the correct way to modify your cookies. If you turn cookies off, you won’t have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service. It is your responsibility to make your preferred adjustments.
Third Party
This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. Avanté Salon & Day Spa encourages our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
Avanté Salon & Day Spa does not sell, trade, or otherwise transfer to outside parties your personally identifiable information. The term “outside parties” does not include Avanté Salon & Day Spa. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when compelled to do so by law, to enforce our site policies, or protect ours or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
Security
Avanté Salon & Day Spa implements a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Terms and Conditions
Please visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.
Questions and feedback
Avanté Salon & Day Spa welcomes your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue by accessing the Contact Us link.
If you feel that we are not abiding by this privacy policy, you should contact us immediately by accessing the Contact Us link.
Updates
Our Privacy Policy may change from time to time and all updates will be posted on this page. Policy changes will apply only to information collected after the date of the change. Avanté Salon & Day Spa reserves the right to modify any terms and conditions contained in this policy at any time. We reserve the right to amend this policy without prior notice to you. The current version of this policy will be posted on the websites account activity. You are responsible for staying up to date on any policy amendments regardless of whether you have actually reviewed them. It is solely your responsibility as a user to check this Privacy Policy for updates.
License number ME1442